Shipping policy
Tulou - Shipping Policy
Last updated: June 23, 2026
Contact: talofa@tuloulava.com Address: 100 Andover Park W Ste 150, PMB 355, Tukwila, WA 98188
Processing Time
All orders are fulfilled by our print-on-demand partner, Printful. Please allow 2–5 business days for your order to be processed and fulfilled before it ships. Orders are not processed on weekends or public holidays.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–5 business days after fulfillment |
| Express Shipping | 1–3 business days after fulfillment |
Total estimated delivery time for US orders: 5–10 business days from order date.
International Shipping
We ship to Canada, the United Kingdom, Europe, Australia, New Zealand, Japan, Brazil, and select Rest of World destinations.
| Region | Estimated Delivery Time (after fulfillment) |
|---|---|
| Canada | 5–10 business days |
| United Kingdom | 5–10 business days |
| Europe | 5–10 business days |
| Australia & New Zealand | 10–20 business days |
| Japan | 10–20 business days |
| Brazil | 10–20 business days |
| Rest of World | 10–30 business days |
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Please note that customs processing may cause additional delays beyond our estimated delivery times.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at talofa@tuloulava.com and we will work with Printful to investigate and resolve the issue.